Companionship Privacy Notice

1. Who We Are

Lollipop's Companion Care is a sole-trader companion care service operated by Laura, based in South East England. Laura is the data controller for all personal information collected in connection with this service.

Contact: [email protected] · 07931 846267

2. What Information We Collect

We may collect and hold the following personal information about clients and their families:

• Full name, address, telephone number, and email address
• Date of birth and emergency contact details
• Health information relevant to safe and appropriate care (e.g. mobility, medical conditions, allergies)
• GP and next-of-kin details where provided
• Financial information relating to service fees and invoicing
• Notes and records from visits, including daily checklists

3. Why We Collect It

We collect personal information to:

• Deliver safe, personalised companionship and care services
• Communicate with clients and their families
• Maintain accurate visit records and daily checklists
• Process invoices and payments
• Meet any legal or safeguarding obligations

Our lawful basis for processing is contract performance (to deliver the service you have engaged us for) and, where health data is involved, explicit consent or vital interests.

4. How We Store and Protect Your Data

Personal information is stored securely and accessed only by Laura. We do not share your data with third parties except where required by law or where you have given explicit consent.

Paper records are kept in a locked location. Digital records are password-protected. We take reasonable steps to prevent unauthorised access, loss, or disclosure.

5. How Long We Keep Your Data

We retain personal data for as long as necessary to provide the service and for a reasonable period afterwards (typically up to 7 years) to meet any legal or financial obligations. Health and care records may be retained for longer where required.

You may request deletion of your data at any time, subject to any legal retention requirements.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time (where consent is the lawful basis)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact Laura at [email protected].

7. ICO Registration

You have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk or call 0303 123 1113.

8. Changes to This Notice

We may update this privacy notice from time to time. The current version will always be available at lollipopscompanioncare.co.uk/documents.